Refund Policy

1. What this covers

This policy covers the Kursoo software subscription sold to learning centers. It does not cover tuition or other fees a school charges its own students. Kursoo does not collect those payments.

2. Trial

New customers can start a 14-day trial. The trial does not charge the card. At the end of the trial the subscription continues only if the customer chooses a paid plan.

3. Cancellation

A paid subscription can be cancelled at any time from the subscription page in the customer account, or by emailing [email protected]. Cancellation stops the next renewal. The customer keeps access until the end of the period that has already been paid.

4. Refunds

If a technical failure on our side makes the service impossible to use, and we cannot restore access within a reasonable time, the customer may request a refund within 14 days of the charge. Email [email protected] with the account email and a short description of the failure.

International card payments are securely processed by Paddle.com (Merchant of Record). Approved refunds for those payments are returned by Paddle to the original payment method. Payments in AZN are refunded through the local payment method under the same 14-day technical-failure window.

Change of mind after the service has been available, unused time on a cancelled renewal, and fees a school charges its students are not refunded by Kursoo.

5. Contact

Kursoo, Baku, Azerbaijan. [email protected].